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Quality & Safety

Quality & Safety

We have always believed in making the highest quality ice cream with the finest ingredients. In 2014, we issued a voluntary recall because preliminary environmental testing could not rule out Listeria Monocytogenes in our factory. With this information, we made the tough decision to recall all our products shipped in 2014. We felt this was the best plan to protect our consumers and prevent future contamination.

We chose to close our production facility for one month for comprehensive cleaning, sanitization and testing. We hired IEH Laboratories, who specializes in molecular epidemiology, to lead the factory reset and help determine the root cause as well as implementing a new food safety program.

We have implemented several new updates, including, but not limited to:

  • New epoxy floor

  • Central sanitizing system

  • Comprehensive review of production systems

  • Total reset of facility

  • Employee retraining

  • Revised HACCP, GMP and SSOP programs

  • Required bacteria analysis from all supplies

  • Production zones with designated uniforms, boots, strip curtains

  • Regular 3rd party enviromental testing for bacteria (developed by IEH)

  • Hold and release program (tests all batches for bacteria before shipping)

After conducting extensive bacteria testing (that came back 100% negative), receiving a letter from the WSDA and passing an exit interview with the FDA, we elected to start production again.

The WSDA letter states, “On December 23, 2014, Snoqualmie Gourmet Ice Cream, Inc. issued a voluntary recall of all ice cream mix, gelato, custard and sorbet products produced on or after January 1, 2014 until December 15, 2014. Since then, WSDA has conducted follow up inspection work with the firm. Snoqualmie Gourmet Ice Cream, Inc. has implemented new procedures and conducted additional testing of products that have not detected the Listeria Monocytogenes bacteria that originally led to this recall.”

We want to personally thank our family of customers and consumers for their understanding, patience and kindness. The outpouring of support energized our team and confirmed we have best family of patrons in the Northwest.